Meet Maria and the team from Golden Thread Alterations. Maria has been part of the Dianella community for the past ten years.
Tell us a bit about yourself and how you came to be part of this business.
I’ve been a seamstress for more than 30 years, and sewing has always been something I’m passionate about. I started helping Bill, the previous owner, in 2015, and in 2023 I had the opportunity to take over the business. It’s been incredibly rewarding to continue serving the customers we’ve built relationships with over the years, alongside my wonderful team.
What do you love most about running or working in this store?
What I love most is the relationship we have with our customers. We genuinely care about every person who walks through our doors and take pride in making sure they feel welcome and looked after.
We work with our hearts first, and then with our hands. For us, it’s not just about altering clothes — it’s about understanding what our customers need and helping them feel confident in what they wear.
What’s your favourite product in the store and why?
My favourite part of the business is the alterations themselves. There’s something very satisfying about taking a garment that doesn’t quite fit and transforming it so it feels like it was made especially for the customer.
Can you share a memorable customer story or a moment?
I love getting to know people, hearing their stories and being part of those special moments — I remember one gentleman who needed his leather jacket altered for a wedding – he provided some fabric to repair his jacket – I didn’t like the fabric he provided, so I cut a piece from my own skirt to use. He was very happy.
When someone visits your store for the first time, what experience do you hope they walk away with?
I hope they leave feeling genuinely cared for and confident that they’ve found someone they can trust. We want every customer to feel that their garment — and their individual needs — are in good hands.
If you could tell every customer one thing about your store, what would it be?
We truly care about our customers and take pride in what we do. We combine decades of experience with a personal touch, and we’ll always do our best to make things easy and convenient — including fast turnaround when customers need it.
